今天跟justhost客服的一次对话

Jacob K: [8:12:18 PM] Welcome to our real-time support chat shinshoku. My name is Jacob K. How can I help you?

shinshoku: [8:12:18 PM] I have not received the accoutn until now, so please refund me.

Jacob K: [8:12:33 PM] All cancellations need to be done through email.

The 2 steps to do this are:

1. Cancel AUTO-RENEW function on-line
2. Email Refunds Dept. to CLOSE ACCOUNT and issue refund

1. Cancel Auto-renew function

- Send an email requesting the cancellation to: cancel@justhost.com
- You will get an email with a link you will need to click on. You will need to follow the steps in that link.
- THIS IS IMPORTANT: One of the steps is confusing about your account being renewed. This step is to confirm that the account will NOT be renewed.
- There is also a step on the cancellation form (before step 4) that you need to select a check box and leave a comment to complete the step. This needs to be done or the account will not be canceled.

2. Close the Current Account and request a refund of remaining amount

Send a final email to: refunds@justhost.com requesting cancellation of current account and requesting refund. Include in this email:

-The steps taken above (so they don’t refer you back)
-Username, password, last four digits of card (for account verification)
-Method of refunding (if a new card, include the new number)

For more information on Cancellations and Refunds, please refer to our Terms of Service provided below:

http://www.justhost.com/terms-and-conditions

We are sorry to see you go, and hope to see again!

shinshoku: [8:15:23 PM] but until now I have not received the account email.

[8:15:58 PM] I only pay by paypal, and not get account

Jacob K: [8:16:09 PM] I understand.

[8:16:12 PM] Is there anything else I may assist you with?

shinshoku: [8:17:11 PM] i have not get account how to refund?

Jacob K: [8:17:35 PM] Would you like me to post the guide for you again?

shinshoku: [8:18:19 PM] now i send email to your billing and support department , both of them do not reply me.

Jacob K: [8:19:03 PM] They will respond asap

[8:19:11 PM] Do you have a ticket number I can check the status on?

shinshoku: [8:19:45 PM] Re: [#543ab-7707b] Your Web Hosting Order

[8:20:20 PM] it was more than 24 hours past.

[8:20:36 PM] i have not get respond.

Jacob K: [8:20:38 PM] I am sorry but that does not look like a JH ticket.

[8:20:44 PM] Our ticket numbers are all numbers

shinshoku: [8:22:27 PM] I do not see any numbers.

[8:22:47 PM] Hi,

Thank you for your web hosting order with us.

Before your order can be processed your account must first be verified. To complete verification, please submit an Email with a copy of the PayPal account owner’s passport or driving license to confirm the payment.

We are very sorry for any inconvenience this may cause; please understand this is for your safety.

We look forward to hearing from you.

Kind regards,
–
Brooke Ashworth
JustHost.com 1-888-755-7585
Order Processing Department
verification@justhost.com

Jacob K: [8:22:51 PM] You can also call in if you like.

[3:23:17 PM] If you respond to that they should have that fixed for you soon

shinshoku: [8:23:22 PM] it is only email I received.

[8:24:09 PM] I can not call.

Jacob K: [3:25:19 PM] Ok then if you responded to this email you should get a full refund shortly

shinshoku: [8:26:37 PM] you do not reply me in past 24 hours.

Jacob K: [8:27:16 PM] I am sorry I don’t have any way to provide refunds

[8:27:18 PM] I am sorry.

[8:27:29 PM] You would need to email or refunds department and they will assist you

shinshoku: [8:28:03 PM] OK

[8:29:30 PM] Can you let your colleague open my account?

Jacob K: [8:29:42 PM] I don’t have any powers of verifications

[8:29:47 PM] We would need the info they requested.

shinshoku: [8:30:24 PM] I already send my ID card to you.

Jacob K: [8:31:38 PM] Ok I will try to pass the issue again

shinshoku: [8:32:11 PM] thanks.

Jacob K: [8:32:21 PM] Is there anything else I may assist you with?

shinshoku: [8:32:27 PM] bye.

 

随着justhsot在中国的知名度越来越高，客户越来越多，他们的服务也越来越差，现在购买justhsot也越来越麻烦和严格。看来要开发新的美国主机商了，哈哈！